4 Issues All Business Owners Should Be Able To Troubleshoot
Running a small business means wearing many hats—you juggle marketing, finances, customer service, and operations on a daily basis. While you can’t become an expert in everything, mastering basic troubleshooting skills is important. Discover four issues all business owners should be able to troubleshoot so that you can save time, money, and stress when problems arise.
Technology Problems
Imagine your computer freezing during an important presentation, or your internet connection dropping minutes before a client call. To tackle these common scenarios, start with simple solutions: restart your device, check cable connections, and verify your internet speed.
When my laptop crashed during a quarterly review, I learned this lesson the hard way. Luckily, a quick restart fixed the problem—but I’d already panicked and called tech support unnecessarily. To avoid wasting time, keep backup solutions ready. Store important files in cloud storage, maintain a list of IT support contacts, and memorize your Wi-Fi password.
Plumbing Issues
Water problems like clogs, leaking faucets, or overflowing toilets can quickly shut down your business. When multiple employees use the same facilities every day, these problems become even worse.
Learn to locate your main water shut-off valve and remember to keep basic tools handy. For minor clogs, try hot water and dish soap before calling a plumber. However, know your limits—you may need commercial plumbers to tackle high-volume clogs, major leaks, and sewer backups.
Electrical Troubles
Power outages and electrical issues disrupt business operations instantly. For example, circuit breakers trip when you overload outlets with too many devices or flickering lights often indicate loose connections or overloaded circuits.
Check your electrical panel and learn to reset tripped breakers safely. Instead of relying excessively on extension cords and power strips, distribute electrical loads across multiple outlets. Also, remember to replace burnt-out bulbs promptly and keep flashlights accessible for emergencies.
Customer Service Challenges
Unhappy customers test your problem-solving skills regularly. Complaints about products, services, or staff require immediate attention, but the solution is listening actively and responding quickly.
I once had a customer complain about a delayed shipment during our busy season. Instead of making excuses, I acknowledged the problem, offered a discount on their next order, and provided regular updates until their package arrived. After this experience, they became one of our most loyal customers.
To handle issues like this one, create standard responses and document common complaints. Train your team to handle basic issues independently but establish clear escalation procedures for serious problems.
Now that you’re aware of the four issues all business owners should be able to troubleshoot, it’s time to start building your troubleshooting toolkit now. Create emergency contact lists, stock basic supplies, and practice these skills before you need them. Trust me, your future self will thank you!
