When it comes to the tools you need for your cleaning business, it's about more than just mops, buckets, and cleaning cloths. Although these are essential, get them on your list.

It's the things the clients don't see, the tools you use before you even start cleaning that matter and make a world of difference to how you operate. And the right tools can streamline what you do and deliver many benefits.

Intrigued? Let's take a look at some of the tools you need to run a more efficient learning company.

Scheduling and Employee Management

Your employees will be one of your business's biggest costs. If you're wasting time with poor scheduling and employee management, then it's time to rectify things.

Scheduling software helps businesses ensure that the right teams are working when they need to be and that downtime between jobs is reduced. It can also help you manage bookings better, organise jobs for a more efficient working day, avoid double booking clients and employees, and so much more.

Inventory and Supply Tracking

As a cleaning company, you're likely handling a vast amount of consumables to complete every cleaning job. This requires meticulous inventory organisation. Inventory management software can be invaluable here, as it helps you keep track of what you are using and what you have in stock and puts in the right orders for the right items to avoid having too much or too little stock.

Quoting and Invoicing

Manual invoicing can be prone to errors; things can get overlooked, misquoted and delayed if you're too busy to send out invoices or bids when they're required. Implementing software that automates quotes and invoices means you can save time, look more professional, and get paid faster. Plus, these days, many invoicing software tools integrate with accounting tools for improved finances, so nothing falls through the cracks.

CRM

CRM, or customer relationship management software, is a valuable tool for any business. The key, though, is to get the right tools for your company and to choose a CRM geared to understand your sector and help you do what you want, but better.

You can find a cleaning company crm system that tracks all customer engagements with your company and other operators, including bids, job loading inspections, equipment tracking, and much more. It's really important to understand what you need from your CRM and for your business to find the right tool.

Live Chat

Live chat is standard now for many companies, and as a cleaning company, you need to be on hand at any time to answer queries and discuss customer needs and concerns. But it's not always possible. Live chat or chatbot options allow you to direct customer enquiries by delivering replies to commonly asked questions or sending the query through to the right department or contact. This immediate response can really boost your engagement and give an immediate answer and satisfaction instead of leaving people waiting hours for a reply. It also allows you to provide personalised service, resolve issues quickly, and gather valuable feedback for continuous improvement.